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AZ Electronic Materials was acquired by Merck KGaA, Darmstadt, Germany, a leading company for innovative and top-quality high-tech products in the pharmaceutical, chemical and life science sectors. In the United States and Canada the subsidiaries of Merck KGaA, Darmstadt, Germany operate under the umbrella brand EMD.
 

Quality

Customer satisfaction is one of the key indicators of quality within our business. We are committed to delivering the highest quality of products and services to our customers.
With strong management, rigorous training and the collective efforts of our highly skilled and dedicated workforce, we seek to observe and, where possible, lead industry best practice in everything we do. We believe this is essential to build and maintain long-term relationships with customers in the dynamic industries we support.
We are focused on delivering the highest quality of products and services to our customers. We have been recognised by many of our clients for our outstanding customer service.
 
Top 10 Best Supplier Award for 2009 by CSMC Technologies Corporation.
Top 10 Best Supplier Award for 2009 by CSMC Technologies Corporation.
 
Achievement Award for Superior Supplier Performance 2008 by Global Foundries.
Achievement Award for Superior Supplier Performance 2008 by Global Foundries.
 
Awarded Supplier of Year, Chemical Materials Sector, for 2008 by ASE.
Awarded Supplier of Year, Chemical Materials Sector, for 2008 by ASE.
 
Our reputation for high quality, high purity reliable and technically advanced specialty chemical products has facilitated the development of strong relationships with all the leading global IC and FPD manufacturers, many of which have been customers for over 20 years.

Continuous improvement
We have implemented Lean Six Sigma methods and tools in our business to create a dynamic working culture and to achieve significant improvements in our internal systems and processes. Lean Six Sigma combines rigorous application of statistical tools with employee involvement and a strong team ethic.
We also seek continuous improvement in our environmental performance by more efficient use of energy and resources, minimising the environmental impact of our activities and of any waste generated, and the safe and responsible disposal of residual wastes.
 

Standards

Our manufacturing plants in Germany, France, Taiwan, Korea, Japan, China and the USA are certified to ISO quality standard 9001.
In addition to ISO 9001 certification, France and the USA have attestation of compliance with ISO/TS 16949. We operate throughout all countries and facilities as ‘One EMD Performance Materials’ - sharing information, expertise and best practice to ensure consistency of quality and service levels for our customers throughout the world.